Returns

• No returns are accepted once an order is placed.

Refunds

• Since returns are not accepted, refunds are only applicable in cases where an order is cancelled by us or payment is deducted but the order is not confirmed.

• Approved refunds will be processed to the original payment method within 7–10 business days.

Exchange Policy

We offer limited exchanges under the conditions mentioned below:

Size Exchange (Footwear)

• Size exchange is permitted only if a clear unboxing video is provided.

Manufacturing Defects

• A clear delivery/unboxing video is mandatory.

• Our team will review the request and respond within 3–5 business days.

• If approved, an exchange for the same product will be provided, subject to stock availability.

Exchanges Not Accepted For

• Used or worn products

• Products without a delivery/unboxing video

Important Notes

• Exchange requests without proper video proof will be rejected.

• No refunds will be issued for exchange requests.

If you have any questions regarding these policies, please contact us at hello@shopgaya.com or +91 8263 8464 57.

Thank you for shopping with Gaya.