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Orders & Delivery
Below are some of are common questions about orders
How many days will it take to receive my order?
Orders are shipped within 3–5 working days from order confirmation. Delivery time after shipment depends on your location.
Can I change or cancel my order after placing it, and what are the conditions?
No returns are accepted once an order is placed. Contact our customer support immediately after placing your order if you need to make changes or cancel, as modifications may not be possible once processing begins
What payment methods do you accept (cards, UPI, wallets, COD)?
We accept major credit/debit cards, UPI, net banking, and digital wallets. Please check the available payment options at checkout on shopgaya.com.
Which countries/regions do you ship to?
We offer free shipping on all orders across India.
Refunds & Payments
Below are some common questions about shipping, returns, and exchanges
What are the refund timelines once the return is processed?
Since we don't accept returns, refunds only apply to approved manufacturing defect cases where exchange isn't possible. Refunds typically process within 5–15 working days depending on your bank and payment method.
How will I receive the refund?
Refunds are processed back to your original payment method used during purchase.
Order Changes & Cancellations
Below are some common questions about shipping, returns, and exchanges
Can I cancel my order before it ships, and how do I request a cancellation?
Contact our customer support immediately after placing your order to request cancellation. Early cancellation requests before processing have better chances of being accommodated.
What happens to my payment or refund if I cancel successfully?
If cancellation is successful before shipping, your refund will be processed to your original payment method within 5–15 working days.
Sizing & Fit
Below are some common questions about shipping, returns, and exchanges
How do I choose the right size?
Check the size chart on each product page at shopgaya.com. Measure yourself carefully and compare with our size guide before ordering to ensure the best fit.
What should I do if my size isn't correct? Do you provide exchanges?
Size exchange for footwear is available only with an unboxing video. Exchanges are not accepted for used/worn products or without a delivery/unboxing video.
Order Tracking & Status
Below are some common questions about shipping, returns, and exchanges
Where is the order status page, and how often is the status updated?
Track your order through your shopgaya.com account dashboard or via the tracking link sent to your email after shipment. Updates occur at major delivery checkpoints.
What do statuses like confirmed, shipped, out for delivery, delivered, and returned mean?
- Confirmed: Order received and payment verified
- Shipped: Order dispatched within 3–5 working days
- Out for Delivery: Courier is delivering your package
- Delivered: Successfully delivered to your address
- Returned: Package couldn't be delivered and is returning
Materials, Care & Durability
Below are some common questions about shipping, returns, and exchanges
What materials do you use, and are your pieces hypoallergenic and nickel-free?
Material details, care instructions, and allergy information are provided in individual product descriptions on shopgaya.com. Contact our customer support for specific material specifications not listed on product pages.